Terminology: PIMS –Practice Management Software, example: AviMark, Cornerstone, VIA & many more.
Determine where the Issue is occurring?
Questions you can ask:
- Is the issue happening within your Practice Management Software? Example: Cornerstone, Impromed, Avimark
- Are you on the Antech OnLine website when you are experiencing this issue?
Issue occurring within PIMS |
Clinic must contact their PIMS support team. Antech does not have the access or authority to make any changes within their Software.
-Results not importing correctly
-Results not formatted correctly in software
-Issues with info contained in software
generated request forms
-Etc…
Issue occurring within Antech OnLine Site |
What is the issue the client is experiencing?
- Printing troubles
- Downloading issues
- Manual import issues
- Login/logout issues
- Report viewing issues
- Etc…
Where are they within the site when they experience this issue?
- Lab Results
- Lab Ordering
- Supply Ordering
- Test Guide
- Consultation
- Account Settings
- Etc…
Email: support@antechdiagnostics.com
1. Account #.
2. Name, preferably first and last.
3. PIMS if applicable.
4. Specific Issues.
5. Browser and Computer/device Info (Chrome, IE,Firefox/Apple,Windows, Droid)