Customer Support Portal

9 STEPS

1. Start by launching the client communication feature for the specific results you would like to share with your client.

2. Make a selection for all of the results. The ones missing a selection will appear with a red asterisk. Normal results will default to no concern but you can always change the pre-selection.

3. Proceed with entering your information and your notification preference.

4. Don't worry, your cell phone number or email will not be shared directly with the client.

5. Enter a comment or select from a saved canned message to save time.

6. Select Preview option on the bottom right side of the screen.

7. The preview window will appear so you can see exactly what your customer would see.

8. As an example you can select any of the analytes you wish to drill down into.

9. It will expand and provide more client friendly information about that parameter. You can close the window and proceed to submit or make edits for your client report.