Customer Support Portal

Search 4

• How to Search for Results
• How to Customize Your Lab Results View
• How to Filter Results
• How to Sort Results

Diagnostic Results 10

• How to View Historical and Trending Results
• How to View Results
• Patient History Table
• How to Email Results
• Visual Reference Interval

View all 10

Test Guide 7

• How to Use Test Guide Filters
• How to Search in Test Guide
• How to Compare Profiles
• Test Guide List Pricing
• Creating a new favorite list

View all 7

Consultations 2

• Viewing a Consultant's Bio
• Requesting a Consult

Status 1

• Accession and Test Status

Notifications 1

• Sample Issues (Clientgram)

Courier Services 3

• Viewing details for historical courier pick ups
• Viewing courier pick up details
• Scheduling a courier pick up

Client Communications 9

• Preview your client communication report before sending
• How to send your client communication to the pet owner
• Saving your client communication as a Draft
• Saving your client communication to send later
• How to create a client communication report and submit it

View all 9

Accession Log 1

• How to view an accession log details

Clinic log 2

• How to search clinic logs for details by communication type 
• How to search clinic logs for details by Status

Lab Ordering 7

• Submitting a new order
• How to cancel an order
• Adding a test to an order
• How to reprint a test request form
• Adding an extra sample to a lab submission

View all 7

Add on/ Recheck 7

• View Add on in accession log
• How to submit a recheck
• View recheck in accession log
• Days Left to Place an Add-on
• List Price in Add-on

View all 7

Supply Ordering 7

• Lab supply adding express shipping
• Lab supply changing an order quantity
• Lab supply list view ordering
• Lab supply order- Reorder from previous order quantity
• Lab supply order- Reviewing order status and details

View all 7

Bill Pay 4

• Bill Pay printing historical invoices - US and Canada
• Bill Pay viewing and downloading historical invoices- US version
• Bill Pay with bank routing- US Only 
• Bill Pay using a credit card- US Only

Live Chat 1

• How to initiate Live chat 

Generating Reports 2

• Clinic reporting
• Ordered test tutorials 

Administrative 4

• How to create or modify a user
• How to register for HealthTracks -- Heska version
• How to modify my password
• How to reset password

Heska/HealthTracks Integration 1

• Heska/HealthTracks Integration FAQs