Customer Support Portal

7 STEPS

1. Start by launching the client communication feature for the specific results you would like to share with your client.

2. Make a selection for all of the results. The ones missing a selection will appear with a red asterisk. Normal results will default to no concern but you can always change the pre-selection.

3. Proceed with entering your information and your notification preference.

4. Don't worry, your cell phone number or email will not be shared directly with the client.

5. Enter a desired comment and if you do not have the client email or phone number, you can select the send later option.

6. Once the save for later selection is made, you can navigate to the clinic log to send the report. Select the ready to send status for the correct patient.

7. Enter the correct information for this client and select the desired communication format. Then select the save & send option to finalize.