Customer Support Portal

6 STEPS

1. To initiate a recheck request, navigate to the results for the patient which you would like to request the recheck.

2. Scroll up and click the Add/Recheck Test button

3. Select the Recheck A Test option from the drop down.

4. Select which test you would like to recheck by selecting the corresponding box.

5. Then type your name and any comments that may help the laboratory know why the recheck was requested.

6. Once completed, you will receive a confirmation message with a confirmation number. You can close the window by selecting the X. You have successfully completed your recheck request.