Customer Support Portal

8 STEPS

1. Start by launching the client communication feature for the specific results you would like to share with your client.

2. From the report, the feature will auto populate all results that are within normal reference intervals as "no concern". The abnormals will be identified with a red asterisk for you to indicate if the result is of concern or not for this patient.

3. Simply provide a yes or no concern selection to all of the results identified with a red *. Please note that normal selected results can also be changed to abnormal if the value is not normal for this patient.

4. If you wish to suppress a parameter from appearing on the report, simply uncheck the box on the left side of the specific parameter.

5. Proceed with entering your information and your notification preference.

6. Don't worry, your cell phone number or email will not be shared directly with the client.

7. Enter a comment or select from a saved canned message to save time.

8. Make the desired selection or select send to client if the report is ready for your client.