• Where will I find my results? 
    • In-clinic results will appear on the results screen in HealthTracks once the Heska upgrade and integration are completed successfully.
  • Why are the results on the PDF all separate? 
    • Results for chemistry will appear temporarily as discrete results instead of a combined view.  HealthTracks will be providing new exciting features within the next few months that will allow for all results within each analyzer category to be consolidated.
  • Can I trend my In-house results with my Ref lab results? 
    • HealthTracks will be continuously improving its features and we are excited to share that this will be a feature available in the 2nd half of the year.
  • Why don't my in-house results show up in Healthtracks? 
    • Have you performed the Heska upgrade? 
      • If yes, verify the HealthTracks settings tab on the DCU and confirm that it was activated successfully and that credentials are successful when testing the connection.   If the activation and connection are successful, you can verify the HealthTracks transmission status for any given run from your worklist.   If there is a failure, you can contact our In- clinic support team at (1-800-464-3752 option 3).
  • How do I get a DCU installed? 
    • Our technical support team (1-800-464-3752 option 3) can assist in the installation process.
  • How do I upgrade my DCU to integrate with HealthTracks? 
    • Did you receive an email notification about the upgrade?  
      • Yes: You will find your clinic ID, a username ID and a link (https://web.antechdiagnostics.com/healthtracks-software-update) to the DCU update. Follow the instructions to initiate the upgrade process.
      • No: You will need to access your integration credentials to initiate the upgrade, contact (1-844-674-4422) for help in locating this information.

 

  • My DCU isn't working, who do I contact? 
    • Contact our In-clinic support team at (1-800-464-3752 option 3).