Customer Support Portal
Welcome
Login
Home
Solutions
Forums
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
1-844-674-4422
Knowledge base
HealthTracks Tutorials
Search
4
How to Search for Results
How to Customize Your Lab Results View
How to Filter Results
How to Sort Results
Diagnostic Results
10
How to View Historical and Trending Results
How to View Results
Patient History Table
How to Email Results
Visual Reference Interval
View all 10
Test Guide
7
How to Use Test Guide Filters
How to Search in Test Guide
How to Compare Profiles
Test Guide List Pricing
Creating a new favorite list
View all 7
Consultations
2
Viewing a Consultant's Bio
Requesting a Consult
Status
1
Accession and Test Status
Notifications
1
Sample Issues (Clientgram)
Courier Services
3
Viewing details for historical courier pick ups
Viewing courier pick up details
Scheduling a courier pick up
Client Communications
9
Preview your client communication report before sending
How to send your client communication to the pet owner
Saving your client communication as a Draft
Saving your client communication to send later
How to create a client communication report and submit it
View all 9
Accession Log
1
How to view an accession log details
Clinic log
2
How to search clinic logs for details by communication type
How to search clinic logs for details by Status
Lab Ordering
7
Submitting a new order
How to cancel an order
Adding a test to an order
How to reprint a test request form
Adding an extra sample to a lab submission
View all 7
Add on/ Recheck
7
View Add on in accession log
How to submit a recheck
View recheck in accession log
Days Left to Place an Add-on
List Price in Add-on
View all 7
Supply Ordering
7
Lab supply adding express shipping
Lab supply changing an order quantity
Lab supply list view ordering
Lab supply order- Reorder from previous order quantity
Lab supply order- Reviewing order status and details
View all 7
Bill Pay
4
Bill Pay printing historical invoices - US and Canada
Bill Pay viewing and downloading historical invoices- US version
Bill Pay with bank routing- US Only
Bill Pay using a credit card- US Only
Live Chat
1
How to initiate Live chat
Generating Reports
2
Clinic reporting
Ordered test tutorials
Administrative
4
How to create or modify a user
How to register for HealthTracks -- Heska version
How to modify my password
How to reset password
Heska/HealthTracks Integration
1
Heska/HealthTracks Integration FAQs
Practice Management Software
AVImark
2
Adding a free text note on the test request form in AVImark
Unallocated AVImark Results
Cornerstone
1
Cornerstone Batch Download
Antech Online
ANTECH Online Tutorials
14
Spinning webpage
Can't find test code?
Antech Online Flowchart
How do I access my account settings?
How do I check the status of a result?
View all 14
Community forums
Showing recent updates
Start a new topic
VCA ANTECH Forums
Announcements
0
Feature Requests
0
Tips and Tricks
1
Formatting for Canned Messages
Posted by
Kate Dohse
,
7 months ago
Last Reply
by Kate Dohse
7 months ago
Report a problem
0